FAQs

Contact
Store Owner: Melissa Pontiff
Address: 12320 Barker Cypress Rd, Ste. 900, Cypress, Texas 77429
Hours: Monday thru Saturday 10:00 AM - 6:00 PM, CST
Email us here
Phone: (281)758-3636
 

Copyright and Legal Notice:
All images and text copy on this site are protected under the Copyright Law whether it has a notice or not.  No content or images from this site may be copied for any use.

Fraud: We check all orders very carefully and do not ship orders until payment is cleared or authorized. Generally, we require all orders are shipped to the same address as that associated with the credit card. We also impose additional methods to prevent fraud with the latest technology available associated with online shopping. In addition, when you place an order your IP address, date, and time is collected. An IP address can be tracked to the computer used to place the order.

Gift certificates:  Gift certificates are issued online only. If you would like to use it at our store, please contact us or print it out and bring it in and we will take care of you.

International orders:  We ship within the United States.

Payment Options:  We accept Visa, Mastercard, American Express, Discover.

Privacy and Security:  Your privacy is very important to us. We do not distribute your personal information to third parties for any purpose.  We appreciate your interaction with us and we are committed to protecting your personal information as we would our own.
See our detailed policy here:  privacy policy.

suburbangirlgifts.com uses industry standard SSL (Secure Socket Layer - https://) 256-bit encryption to protect data and during transmission. SSL ensures that communication and personal information is not tampered with during transmission. SSL encrypts or scrambles any information sent from you making it virtually impossible to tamper with. The information is unreadable should anyone try to intercept it.

In addition, when you send a payment using Paypal, the recipient won't receive sensitive financial information like your credit card or bank account number. This way, you don't have to worry about paying people you don't know. Paypal offers industry-leading data encryption, a team of over 2,000 fraud-fighting specialists, and a set of highly effective anti-fraud risk models and detection techniques. Paypal security teams work closely with the FBI and other law enforcement agencies too. 

Returns/Refunds: Items can be returned for credit within 5 days of receiving product via email acknowledgement. Items must be returned within 7 days in original condition with tags and unused. All jewelry is final sale. Please fill out our RMA form here.

Sales Tax:  A sales tax of 8.25% will be charged to all orders shipped within Texas.

Shipping: We offer shipping at a flat rate of $5.00 

Special Offers:  Suburban Girl Gifts will occasionally offer special promotional discounts and offers.  To take advantage of special offers, discount codes must be entered during the check-out process.  If the code is not entered, the discount will not be applied. Discounts cannot be applied after the order is placed.